TERMS AND CONDITIONS

T’s&C’s for Natalie Faccini aesthetics &pmu. 

When booking an appointment with Natalie you will be asked to agree to all of the terms and conditions listed below.

YOUR DECISION 

Please read this statement carefully:

It is your right to decline treatment and question your technician further if you do not understand anything discussed on this form. 

By signing the consultation form document you are agreeing to have read and fully understood this information and therefore indemnify and hold harmless the treating clinician from any liability, cost, damages and expenses arising from treatment. 

Once treatment has begun you will be liable to pay the full cost of the treatment - refunds are not available under any circumstances.

As with any treatment it comes with risks. 

It is your responsibility to familiarise yourself with these risks in order for you to make an informed decision.

Although good results are expected, it is possible that after the treatment, the face may appear uneven as some areas may be greater affected by the product than others. 

It is also possible that the treatment does not last as long as expected. 

The results of your dermal filler treatment is dependant on several factors including but not limited to: genetics, metabolism, age, medical history and natural anatomy. 

It is because of this that there is no guarantee on the results that can be obtained through treatment. 

As with any treatment, dissatisfaction remains a real risk.

Other adverse reactions include but are not limited too: pain, itching, bruising, swelling, inflammation, infection, skin necrosis from vascular occlusion, numbness and scaring. Although unlikely, these may leave permanent damage.

I acknowledge that my practitioner is trained to use a filler dissolving enzyme called Hyaluronidase in the eventuality of vascular occlusion, I hereby give her full permission and judgment to use this product in the eventuality of a complication arising. 

In the event of wanting to remove the filler, I acknowledge that fillers can take numerous sessions of dissolving depending on the area of the face, the thickness of the filler and the individual’s natural anatomy.

By signing this document I agree to the above and accept the below information;

I consent to the use of anaesthesia if required.

I understand that photos will be taken and stored for 10 years and that these photos will not be used without my consent.

I understand that this treatment is not always necessary and for the most part is for purely cosmetic reasons.

I understand that dermal filler is charged per vials used and it is the responsibility of the patient to cover additional medical costs should complications occur.

I understand that under no circumstances do we offer full or partial refunds.

In the event a complication arises I understand the clinic is not open 24 hours, it is my responsibility to seek medical help or return to the treating clinic yourself if possible. 

Please bare this in mind if travelling from afar.

I had been given the opportunity to take 'cool off' and I now feel in a position to make a sober, rational decision.

I understand that there is no long term studies for new procedures and that if a product is faulty or causes an adverse effect, that the treating practitioner is not responsible for this or any medical bills that may arise as a result.

I understand that If I publish any negative results of my procedures on the internet via social media or other it may result in court proceedings.

I understand that in the unlikely event of an adverse reaction my first point of contact is my practitioner. We will always encourage our clients with concerns to come in and see us for a review first before seeking alternative advice. In the majority of cases we will be able to resolve your problems in house. We advise that you do not book in with another company or clinic (except your GP/Hospital) as this immediately invalidates our review procedure and your insurance policy.

CANCELLATION POLICY 

Failure to attend a scheduled appointment and failure to give 24hrs notice of a rearrangement of an appointment will waive your rights to using your deposit towards a different appointment. 

If you have not paid a deposit due to the appointment being a follow up appointment/correction appointment, we would charge an extra non-refundable £100 to rebook, reschedule.

LATE ARRIVAL:

If you arrive late to your appointment more than 15 minutes I have the right to refuse your treatment and the equivalent of the deposit payment will be lost. 

I confirm I have read the Terms and Conditions of Natalie at the checkout before paying my deposit.

I acknowledge that paying a deposit/booking fee to Natalie Faccini confirms that I have read and agree to the Terms and Conditions of the company.

Privacy Statement

Natalie Faccini recognises that personal privacy is an important issue and therefore adheres to the privacy policies in line with UK legislation.

Any personal information gathered through the website or through paperwork signed at the clinic will be used only for insurance and medical purposes. We hereby declare that we do not sell, license or trade your personal information to third parties. We also declare that we do not distribute your personal information to marketing companies or other such organisations.

The pages of this website use cookies for security purposes. These cookies are not used to capture or store personal information for any purpose other than to authenticate the user and are deleted as soon as a session is terminated. Information about the pages visited by logged-in users is stored for statistical analysis purposes, but individual usage patterns are not monitored.

Finally, we maintain logs of the website’s server activity. These log files include the IP address of every computer used to access the website. The log files are solely used to analyse usage of website.

We are committed to protecting your privacy, and the privacy of our website visitors. Any information that will be collected and will be used in accordance with the General Data Protection Regulation and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. Information gathered will not be shared with any third party companies for direct marketing.

WHO WE ARE

This Privacy Notice is provided by Natalie Faccini Aesthetics which is the trading name of Natalie Faccini. This Notice applies to all data subjects whose personal data is collected by Natalie Faccini Aesthetics. 

Natalie Faccini Aesthetics is a clinic that provides an extensive list of treatments for face and body. We provide a bespoke treatment for each client matching the services we offer with the needs of the clients.  Natalie Faccini Aesthetics is located at The Pimlico Clinic, 20 Churton Street, SW1V 2LL.

Our GDPR owner and data protection representative is Natalie Faccini who will deal with all enquiries concerning Natalie Faccini Aesthetics use of your personal data and can be contacted directly at aesthetics@nataliefaccini.co.uk or 07503793750.

The purpose of this notice is to inform you (data subjects) of what personal data we collect about you in line with the requirements of GDPR.

HOW WE COLLECT DATA

Natalie Faccini Aesthetics will generally only receive personal data from the individual concerned directly in the course of conducting business. This may be in person, via email, web form or telephone. However, in some cases personal data will be supplied by third parties (for example online booking platforms or job sites) but only when you have specifically booked a service/treatment or responded to a vacancy offered by Natalie Faccini Aesthetics on a third party platform.

THE DATA WE COLLECT

In the course of our business  Natalie Faccini Aesthetics will collect certain types of personal data which will include:

• Names, postal addresses, telephone numbers, email addresses, and other contact details (telephone calls may also be recorded for training purposes).
• Financial information which could include bank details and credit card details
• Personnel files in connection with employment and recruitment
• Information supplied in the medical questionnaire about a person’s health and relevant medical conditions that could affect the suitability of treatments
• Still images of clients during the treatment process (to assess before and after) and any video captured by the CCTV security system installed at our premises.
• Technical information such as cookies, IP address, browser type etc when you visit our website
• For any disclosure of information of another person, you must have full consent of the person to disclose and process their personal information in accordance with this policy.
• Where Natalie Faccini Aesthetics is required to process the data of a child (individuals under the age of 16) we will ask for consent to be authorised by the holder of parental responsibility for the child.

WHY WE PROCESS YOUR PERSONAL DATA

During the course of our business, we need to process a wide range of personal data and we will only do so in accordance with the law. Some of this is done to fulfil  Natalie Faccini Aesthetics legal obligations including those related to its employees or contractual obligations such as those to its insurers. In other cases, we will process data where it is in our legitimate interest except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.

Natalie Faccini Aesthetics believes the following use will fall within the category of legitimate interest:

• For the purpose of recommending and providing treatments & products
• For the purpose of providing information on pre- and aftercare before and following treatment.
• For the purpose of confirmation and reminding individuals of appointments via email & text messages.
• For the purpose of our newsletter and other relevant offer emails updating clients on new products and services offered by Natalie Faccini Aesthetics. You can opt out of this at any time.
• For the purpose of security to protect our websites, infrastructure and premises from attacks or threats and to report any illegal activities

Given that we need to collect health information and this is classed as a special category of personal data we need to identify a specific condition under Article 9. The condition on which we rely is that processing is necessary for the purposes of providing health care or treatment.

WHO HAS ACCESS TO DATA & WHO WE SHARE IT WITH

Personal information gathered will not be shared with any third party companies for direct marketing.
Usually, personal data collected by Natalie Faccini Aesthetics will remain within Natalie Faccini Aesthetics and will be processed by appropriate employees. Some of the processing is carried by third parties such as website developers, cloud storage providers but is at all times kept securely and only processed with the directions of Natalie Faccini Aesthetics.

On occasion, we will need to share personal information, to meet our legal obligations or for contractual reasons, with third parties such as banks lawyers, insurers, accountants or government authorities such as HRMC if you are an employee.

If you decide to apply for finance we will only share your email address with the finance company so that they may communicate with you directly.

HOW LONG WE KEEP PERSONAL DATA

We are committed to complying with our legal obligation to the retention and deletion of personal information. The type of data and the purpose for collection will determine how long Natalie Faccini Aesthetics will retain your data. We will not process your personal information for purposes longer than necessary.

Employee data can be kept for up to seven years following departure from the company. Details of an unsuccessful applicant to vacancies will be stored for up to one year.

Our insurers require Natalie Faccini Aesthetics to keep Client records, including medical data, images and treatment data for 10 years from the date of your last treatment following which it will be securely disposed of.

Data of those engaged with the business such as contacts for an active contract or receivers of our monthly newsletter will be retained as long as the service is being contracted or newsletter is being sent.

Emails of those who have opted out of receiving our newsletter services will be kept indefinitely to ensure continued compliance.

Financial and accounting records will be kept for 6 years from the end of the last company financial year they relate to or longer if the tax return was late or if HMRC requests it.

Your Rights As A Data Subject At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to the restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Natalie Faccini Aesthetics refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain.

THIS PRIVACY NOTICE

Natalie Faccini Aesthetics will update this privacy notice from time to time. Our website will be updated when necessary to reflect the most recent and up to date copy of this notice. Please check with Privacy Policy page occasionally to ensure that you are happy with the changes.

COMPLAINTS

If you believe that we have not complied with our privacy notice you may complain to the Information Commissioner’s office (ICO) although as recommend by the ICO please allow  Natalie Faccini Aesthetics the opportunity to resolve the matter before involving the regulator.

All queries and complaints in the first instance should be directed by email to Natalie Faccini Aesthetics aesthetics@nataliefaccini.co.uk or 07503793750.